7 Teleport Drive • Staten Island, NY 10311 • 800.714.5143
DIGITAL EDGE GUARANTEES:
- 24/7/365 FULL COVERAGE
- A Top Tier Human Response Team
- Custom Escalation Procedures
- And a 20 MINUTE RESPONSE TIME!
Don’t believe it...
we dare you to try US!
If we don’t perform, you don’t pay!!
To view our current promotion, click here
Do your people miss getting normal sleep? Are you tired of worrying about your IT operations when someone goes on vacation?
Our
Knight Watch
monitoring service proactively monitors your IT capabilities 24/7-so
you don't have to.
Knight Watch is a Complete Monitoring Service providing comprehensive protection against disruptions or degradation of services. No matter your service requirements, we handle them, escalating alerts when needed…so you can rest assured, and your IT guys can get some rest.
Knight Watch enables you to:
• Provide complete service for your end-clients, regardless of your technology's location:
Your hardware can locate in our datacenter or any other datacenter worldwide, and we'll provide the same superb monitoring services.
• Reach a live - human - 24/7 monitoring department:
Our live technicians are always here to receive monitoring notification, analyze it for false positive parameters and perform the defined escalation procedure.
• Extend your IT department:
Our team performs all escalation procedure-defined actions, including manual checks, reboots, application restarts, and much more.
• Free up IT resources:
Leverage Digital Edge's Knight Watch monitoring service-to track monitoring pagers, phones and emails. Never worry again about system coverage while on vacation or the constant disruptions due to service alerts during important meetings. We are your trusted partner, continually listening to your systems' heartbeat.
The Digital Edge Difference
Unlike other monitoring services, we are not selling cumbersome software-or providing "automated" monitoring.
Many firms sell software,
which your IT department has to then figure out and which you monitor yourself. You will have to spend resources creating your own methodology, since the software is completely open. Likewise, you will have to create a 24/7 rotation for your IT staff, or you will be unable to effectively monitor—and react to—alerts.
Other providers set monitoring from the outside,
only notifying you when your system is down. Furthermore, notifications are automated, via calls, emails, and pages. But if your response person is unavailable, you will be down until someone notices these alerts.
Our
Knight Watch
monitoring service proactively monitors your IT capabilities 24/7—so you don't have to—and your IT staff can catch up on some much-needed zzz’s...
